Platform Overview

Six modular capabilities, one integration

The aerolead.ai platform is built to be adopted incrementally. Start with a single module and expand across the full baggage journey — without re-platforming or replacing your existing airline systems.

WorldTracer-integratedIATA-alignedMulti-tenant SaaSSOC2-ready

Module 01

AI Fraud Prevention

Reduce claim payout leakage while maintaining fair, consistent adjudication across your entire claims operation.

Automated fraud scoring on a 0–100 scale for every claim

Clear verdict classification with configurable thresholds

Evidence-backed decision support for adjudicators

Supervisor override controls with full audit logging

Consistent decision-making across distributed teams

Improved regulatory defensibility

Module 02

Baggage Inspection

Establish objective, verifiable pre-check-in baggage condition records — creating an evidence baseline before departure.

Passenger self-serve inspection capture at check-in

AI-assisted condition documentation and tagging

Flight-linked photo inspection records

Airline dashboard visibility across all inspections

Reduced post-travel disputes with documented evidence

Stronger claim defensibility for operations teams

Module 03

Claims Management

Digitize and accelerate damage claim processing — from passenger submission through resolution and reporting.

Digital passenger claim submission on any device

Before/after evidence presentation within the claim

AI-assisted case summaries for adjudicators

Configurable workflow states and approval stages

Reduced administrative overhead and processing time

Improved evidence quality at every stage

Module 04

Lost & Found

Modernize and automate Lost & Found operations — replacing manual search with AI-driven matching and structured inventory.

Conversational passenger reporting via digital interface

AI-assisted item description capture and normalization

Structured inventory management for all found items

Intelligent item-to-report matching engine

Higher match rates and faster recovery cycles

Reduced manual search effort for operations staff

Module 05

Field Agent Operations

Empower airside agents with AI-powered mobile tools purpose-built for fast, accurate baggage case creation.

Mobile-first Progressive Web App for all agents

Standardized baggage descriptions guided by AI

Voice transcription support for hands-free entry

Bag tag scanning for rapid case linking

Offline resilience for low-connectivity environments

Reduced entry errors and faster case creation

Module 06

Desk Operations & WorldTracer Integration

Centralize review, approval, and submission workflows — with full WorldTracer integration and KPI visibility.

Case dashboard with real-time KPI visibility

Edit and review workflows for desk supervisors

WorldTracer submission tracking and status management

Queue and notification management for teams

Reduced copy/paste errors in submission workflows

Full operational visibility across the baggage desk

See aerolead.ai in action

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